Privacy & Cookies Policy

Effective Date: Jul 01, 2025
Company Name: SecioForce
Contact: contact@secioforce.com

This Privacy & Cookies Policy explains how SecioForce (“SecioForce”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal information when you visit our website, contact us, use our customer portal, request product information, receive support, or interact with our software and services.

By using our website or providing information to us, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information.

1.1 Information You Provide to Us

You may provide information when you:

  • Submit a contact form.
  • Request a quotation, demo, trial, or consultation.
  • Subscribe to newsletters or updates.
  • Create or use a customer portal account.
  • Download software, documents, or license-related materials.
  • Open a support ticket.
  • Communicate with our sales, technical, or support teams.

This information may include:

  • Full name.
  • Company name.
  • Job title or department.
  • Business email address.
  • Phone number.
  • Country, city, or business address.
  • Product interest.
  • License, subscription, or order information.
  • Support request details.
  • Files, logs, screenshots, configuration information, or diagnostic materials you choose to provide.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect technical information such as:

  • IP address.
  • Browser type and version.
  • Device type.
  • Operating system.
  • Pages visited.
  • Referring website.
  • Date and time of access.
  • Approximate location based on IP address.
  • Website usage and performance data.

1.3 Software and Support Information

For on-premise software deployments, SecioForce generally does not access customer operational data unless the customer provides it or enables such access for support, maintenance, troubleshooting, activation, update, or professional service purposes.

Support-related information may include:

  • License ID or certificate information.
  • Product version.
  • System logs.
  • Error messages.
  • Device count or activation status.
  • Configuration exports.
  • Technical environment details.

Customers should avoid sending sensitive, confidential, or regulated data unless necessary for support.

2. How We Use Information

We may use collected information to:

  • Respond to inquiries and support requests.
  • Provide quotations, product information, demos, and consultations.
  • Process orders, subscriptions, licenses, and renewals.
  • Deliver software, license certificates, documentation, and updates.
  • Provide technical support and troubleshooting.
  • Manage customer portal access.
  • Improve our website, products, services, and documentation.
  • Send service notices, product updates, security notices, or administrative messages.
  • Conduct sales, marketing, and customer relationship management.
  • Protect our website, systems, software, and users.
  • Comply with legal, tax, accounting, contractual, and regulatory obligations.

3. Legal Basis for Processing

Depending on your location and applicable law, we may process personal information based on:

  • Your consent.
  • Performance of a contract.
  • Legitimate business interests.
  • Compliance with legal obligations.
  • Protection of security, rights, and interests of SecioForce, our customers, or others.

4. Cookies and Similar Technologies

Cookies are small text files placed on your device when you visit a website. They help websites remember preferences, improve functionality, measure usage, and support security.

We may use cookies and similar technologies for the following purposes:

4.1 Essential Cookies

These cookies are required for the website to function properly. They may support security, page navigation, session management, login, form submission, and customer portal access.

You cannot usually disable essential cookies without affecting website functionality.

4.2 Performance and Analytics Cookies

These cookies help us understand how visitors use our website, such as which pages are visited, how long users stay, and whether errors occur.

We use this information to improve website performance, content, and user experience.

4.3 Functionality Cookies

These cookies help remember your preferences, such as language, region, or previous form information.

4.4 Marketing Cookies

We may use marketing cookies to understand interest in our products, measure campaign effectiveness, or provide more relevant business communications.

Where required by law, we will ask for your consent before using non-essential cookies.

5. Managing Cookies

You can control cookies through your browser settings. You may block, delete, or restrict cookies. However, some website features may not work properly if cookies are disabled.

Where available, you may also manage your cookie preferences through our cookie banner or preference center.

6. How We Share Information

We do not sell your personal information.

We may share information with:

  • Authorized SecioForce employees and contractors.
  • Technology service providers, hosting providers, email providers, CRM providers, analytics providers, and support tools.
  • Payment, accounting, legal, tax, or compliance service providers.
  • Business partners, resellers, or implementation partners where necessary to fulfill your request or contract.
  • Government authorities, regulators, courts, or law enforcement where required by law.
  • Parties involved in a business transfer, merger, restructuring, or acquisition.

We require service providers to handle information appropriately and use it only for authorized purposes.

7. International Transfers

Your information may be processed or stored in countries other than your own, depending on the systems and service providers we use.

Where required, we take appropriate measures to protect personal information transferred internationally.

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including:

  • Responding to inquiries.
  • Managing customer relationships.
  • Providing software licenses and support.
  • Maintaining business records.
  • Complying with legal, tax, accounting, and contractual obligations.
  • Resolving disputes and enforcing agreements.

Support logs, diagnostic files, and technical materials may be deleted or anonymized when no longer needed.

9. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no system or transmission method is completely secure. Customers are responsible for securing their own systems, accounts, credentials, endpoints, and on-premise environments.

10. Your Rights

Depending on applicable law, you may have rights to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Object to or restrict certain processing.
  • Withdraw consent.
  • Request a copy of your information.
  • Opt out of marketing communications.

To exercise these rights, please contact us using the contact details below.

We may need to verify your identity before processing your request.

11. Marketing Communications

You may receive business communications from us if you have contacted us, requested information, used our services, or otherwise agreed to receive updates.

You may opt out of marketing emails at any time by using the unsubscribe link or contacting us directly.

Even if you opt out of marketing, we may still send important service, license, security, billing, or administrative messages.

12. Customer Portal

If you use a SecioForce customer portal, we may process account information, login records, download history, license records, support tickets, and related activity data.

This information is used to provide access to purchased products, licenses, documentation, release notes, and support services.

13. Children’s Privacy

Our website, software, and services are intended for business and professional use. They are not directed to children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us.

14. Third-Party Websites

Our website may link to third-party websites, platforms, or resources. We are not responsible for their privacy practices, content, security, or policies.

You should review the privacy policies of third-party websites before providing information to them.

15. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Material changes may be notified through our website, email, or other appropriate channels.

16. Contact Us

For privacy or cookie-related questions, please contact:

SecioForce
Email: contact@secioforce.com
Website: https://www.secioforce.com/